Returns & Exchanges

At Meze Audio, we want you to be completely satisfied with your high-fidelity listening experience. If your purchase does not meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your headphones or accessories in their original premium packaging, ensuring all cables, adapters, and documentation are included to avoid restocking fees.

• 3.
  Ship to Meze Audio

  Affix the provided shipping label to your package and drop it off at an authorized carrier location; we recommend using a tracked service for security.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 5 to 7 business days.